FAQ - Frequently Asked Question

Payment Options / Charges

 

 

 

Shipping Locations / Timeline / Charges

  • We're currently shipping only within India. 
  • We require 2-3 business days of dispatch time and 7-10 business days of shipping time.

Exchange Possibility and Timeline

We do not offer exchanges as of now. Being a small company, we are unable to provide returns unless there are damages/quality issues.

However, we aspire to grow to a size where we can provide more customer friendly policies like returns and exchanges, but as now only products with quality issues can be returned.

 

Return Possibility and Timeline

The products can only be returned if there are quality issue. In case of defects/quality issues, raise a return request within 3 days of delivery date.

Please note that handmade products are bound to have minor imperfections. Unlike machine made products that appear perfect, handmade products will have slight irregularities. These do not count as damage, rather they add to the charm of the product.

 

Quality and damaged if any

We undertake a quality check before shipping each product. However, in the rare scenario where you encounter defects, please follow the below process-

Write to us at: support@loomsandclay.com with below details-

1. Complete order details.

2. Attach pictures of the damaged product.

Please take care of the below you begin the return process:

1. The product should be unused and unwashed.

2. The packaging should have the original invoice and tags in place. Items without tags will not be accepted.

3. Please maintain the folds of the bedsheet.

4. Return request to be raised within 3 days of the delivery date by writing a mail to support@loomsandclay.com. You may mention “Return request – Your Order Id” in the subject.

5.  Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

 

Warranty / Care Tips 

Please follow the below care tips for all Hand block print products-

1. Wash in cold water.

2. Dry in shade. Prints are prone to fading when exposed to sunlight.

3. Use mild detergent.

4. Do not mix with dark colored clothes while washing.

5. Do not bleach or use detergents having bleach.